Return Policy We guarantee our products; customers must contact RJW to initiate a return for any allegedly defective products. Returns may be subject to a restocking fee, and the buyer must allow RJW a reasonable opportunity to investigate any claims before returning goods. Return the item for exchange, refund, repair, or credit. If you have any questions about our guarantee, please, email us at orders@rjwindustrial.com or call us at [1.717.299.0121] . Returns and Exchanges Returns and exchanges can be made at our Lancaster location 499 Running Pump Rd. or by mail. Please call our Main Office [1.717.299.0121], if you wish to return or cancel an order placed online. Returning by mail We only ship within the Continental United States: Orders with a shipping address outside the U.S. will not be processed or fulfilled. Please Note: We cannot accept CODs or courier deliveries. Outside the US: NA. Please Note: RJW Industrial Inc. reserves the right to adjust shipping costs, fees, and related charges as necessary. Any changes will be communicated prior to order processing to ensure transparency and customer satisfaction. Returns shipped via UPS or other carriers may be subject to duty and/or brokerage fees, which will be the responsibility of the sender. All returns will be processed by RJW Industrial Inc. accordingly. RJW Industrial Inc. reserves the right to cancel sales for any reason. Where applicable, please contact us for information about any taxes or fees that may be assessed on a return shipment.